We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
- Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@1buy.com.au. Items returned without RMA# will delay the process or be ignored.
- In returning items to us, C.O.D. on shipments will not be accepted.
- If you are not satisfied with our product(s), please contact us through info@1buy.com.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
- Returns due to our error:
- If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
- After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
- After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
- Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers?complaint.
- Please ensure that returned items are the one that you purchased from us. We are not responsible for any items sent to us that are not our product.
Warranty and Return Policy for Clearance Promotional Items
- Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
- If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
- A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
- Refund request would be accepted ONLY when replacement items are not available.
Disclaimer:
The batteries and other products supplied by our Company are [replacement for] sold for use with certain product manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the manufacturers with which our products [are replacement for] may be used. Our Company and this Web site are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these manufacturers, nor are the products offered for sale through our web site manufactured by or sold with the authorization of the manufacturers with which our products [are replacement for] may be used.
Return Address:
 |
